Service Coordinator

In detail, it will deal with:

• Coordinate the teams dedicated to Customer Relations, Technical Support for the various technical areas, and the Area Managers;
• Support the Service Director in the daily operational management of the department's activities;
• Plan activities and monitor the progress of assigned projects and initiatives;
• Develop projects aimed at growing and improving the performance of the dealer network;
• Support the organizational and commercial development of dealers;
• Oversee the evolution of the CRM system and the analysis of information to support decisions;
• Monitor Service KPIs by preparing improvement plans and corrective actions;
• Contribute to the definition of strategies and implementation of initiatives necessary to achieve the department's objectives;
• Conduct visits to the dealer network to verify operational standards, processes, and service quality;
• Develop and manage Service area reporting;
• Support the management of complex issues and disputes with customers;
• Coordinate the collection and dissemination of technical information;
• Collaborate with external suppliers involved in Service activities.

Essentials/Must have

• Consolidated experience gained in similar roles within structured environments characterized by a strong focus on customer service and quality.
• Degree, preferably in Engineering;
• Significant experience in coordinating Service activities and distribution or dealership networks;
• Leadership and multifunctional team management skills
• Excellent knowledge of the English language; Excellent command of the Microsoft Office package and analysis and reporting tools; Availability for frequent travel within the country and, occasionally, internationally;

Preferential/Nice to have

• Excellent organizational, interpersonal and communication skills;
• Results-oriented, problem-solving, and ability to operate in dynamic environments.

RAL 45-50 K.

Ref. SP10149

Disclaimer:

PRAXI SpA (MLPS Authorization 13/I/0003868/03.04) believes that diversity and inclusion are key elements for the success and sustainability of organizations. We are committed to creating an inclusive work environment that promotes equal opportunity and respects the diversity of backgrounds, experiences, and opinions of our employees, partners, and customers.

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